Free Shipping Restrictions

Free shipping offer is limited to standard ground shipping and is valid only in select locations/regions on orders of C$129 or more. To see if you qualify for free shipping please enter your complete address in checkout. This offer is subject to change without notice.

General Shipping Information

• Estimated shipping times do not include processing time, please allow up to 2 business days for processing.
• Any order placed on Friday after 11am will be sent out on the following Monday.
• We cannot ship items to P.O. Boxes, APO/FPO/DPO addresses.
• Shipments are subject to carrier on time performance and availability. This includes but is not limited to; severe weather, natural disasters, and other conditions beyond our control.
• To ensure the security of purchases, Positive Grid may need to contact you to validate your order or address, which may cause a delay.
• Please note that due to global logistics delays and border closures related to COVID-19, the shipping of your order may take longer than anticipated.
• Taxes and duties are calculated according to your shipping destination and itemized on the checkout page.

When Can I Expect My Order?

NOTE: All orders are subject to review, product stock, and product inspection to guarantee the best possible quality. Positive Grid is not responsible for late shipments caused by weather, carrier delays, or any other causes beyond our control. Actual delivery times may vary depending on your location.

• To track your order, please check my orders. 
• You will receive tracking information via  shipping confirmation once your order has been shipped.
• If you have purchased a bundle that includes a carrying bag or third party items (such as Custom Spark MINI Grille/Custom Spark guitar Amp Grille) please note that these items will ship separately in most cases, and may arrive on different days. Please also note that we are unable to change shipping addresses for these third party items, so check your order carefully. Additionally, we are unable to combine orders or add pieces to an existing order once it has already been placed.
• Orders containing a mix of in-stock and pre-order items will result in split shipments. In-stock items will ship first and pre-order items will ship once available.
• Once an order is placed, we are unable to add, remove, or modify items to prevent errors and complications in our finance and logistics systems.
• Shipments subject to carrier performance restrictions. This includes but is not limited to; severe weather, natural disasters, and other conditions beyond our control.