NOTE: All orders are subject to review, product stock, and product inspection to guarantee the best possible quality. Positive Grid is not responsible for late shipments caused by weather, carrier delays, or any other causes beyond our control. Actual delivery times may vary depending on your location.

• To track your order, please check my orders. 
• You will receive tracking information via  shipping confirmation once your order has been shipped.
• If you have purchased a bundle that includes a carrying bag or third party items (such as Custom Spark MINI Grille/Custom Spark guitar Amp Grille) please note that these items will ship separately in most cases, and may arrive on different days. Please also note that we are unable to change shipping addresses for these third party items, so check your order carefully. Additionally, we are unable to combine orders or add pieces to an existing order once it has already been placed.
• Orders containing a mix of in-stock and pre-order items will result in split shipments. In-stock items will ship first and pre-order items will ship once available.
• Once an order is placed, we are unable to add, remove, or modify items to prevent errors and complications in our finance and logistics systems.
• Shipments subject to carrier performance restrictions. This includes but is not limited to; severe weather, natural disasters, and other conditions beyond our control.