03/17/2020 Update

Dear Spark Power Supporters,

We wanted to share this photo and let you know that these Spark units are headed your way as we speak! Please check your email for a notification of when yours ships. We thank you for your continued support and can't wait for you to receive your Spark.

Sincerely,

The Spark Team

03/03/2020 Update

Dear Spark Supporter,

You may have heard that many manufacturers are experiencing production delays due to component and assembly shortages over the past month. We are no different. Please rest assured that we are doing everything in our power to increase Spark production to keep up with its massive demand.

Despite these delays, we can report that all Super Early Bird and Early Bird orders have now shipped, and we are receiving overwhelmingly positive reviews from those new Spark owners. We wish we could ship all Spark orders right now, because we can’t wait for you to try Spark!
We do not take delays lightly, and we know that you don't either. Based on the latest information from our production team, we will be shipping Power Supporter orders throughout March and April. All orders will ship based on when the order was placed.

When your Spark amp ships you will receive an email with tracking information.
Thanks so much for your continued support and patience.

Sincerely,

The Spark Team

02/12/2020 Update

Dear Spark Power Supporter,

We’re writing to share some updates about your Spark guitar amplifier and app. As you may know, Spark has been a runaway success, with now over 20,000 pre-orders and a slew of positive feedback from the media, YouTubers and more. In fact, we just unveiled Spark at the NAMM Show in January where it was awarded the “Best Guitar Amp at NAMM” from MusicRadar.

We know you’ve been waiting for your Spark, and we’re sure what you really want to know is, “When will I get mine?” Here’s what’s happening. The popularity of Spark has exceeded our expectations and the large quantity of orders has resulted in a shortage of an essential component. The good news is we’ve been able to re-source this component, and our production is back on track. However, this shortage has created a delay past our original estimate for January shipping.

We will be shipping Early Bird and Super Early Bird orders the first week of February. Your order, and those of other Power Supporter purchasers, will follow in the order in which they were received. We anticipate now that you will receive your order by the end of February.

In the meantime, we’ll continue to share more news and updates on Spark, and we’re excited to get your Spark to you soon. If you have any questions, please don't hesitate to contact us at https://help.positivegrid.com/hc/en-us/requests/new

Sincerely,

The Spark Team

01/10/2020 Update

Dear Spark Power Supporter,

We've heard your questions and concerns related to shipping and would like to provide clear and honest communications so you know what to expect. This message is an update related to your Spark order.

We are a few weeks delayed from our original estimated ship dates that are posted on our website (www.positivegrid.com/spark). Why the delay? The response to Spark has gone way beyond what we anticipated for pre-orders. Your overwhelming interest and support of Spark created a unique situation where we had to make major updates to our original production plan. Those changes created a production delay of a few short weeks. We sincerely apologize for the delay and we appreciate your patience. We are confident you will agree that Spark is worth the slight delay after you receive your Spark order.

Our team has been hard at work through the holiday season to ensure Spark units are shipped as quickly as possible. The original shipping estimate for your Spark order was January 2020. We anticipate your Spark order will ship by the end of February.

If you have any questions, please don't hesitate to let us know by writing to us at support@positivegrid.com.

Thanks again for your continued support and excitement about Spark. We can't wait for you to get your hands on your Spark!

- The Spark Team